cable tv – Graves On SOHO Technology

The Comcast Twins Are Idiots

November 25, 2013
Michael Graves
Broadband

NPR’s Marketplace recently had a nice interview with the CEO of Comcast. Part of that interview referenced the companies problem with a poor reputation for customer service. That brought to mind our own experience with the company, past and ongoing.

As I’ve mentioned on numerous occasions, we rely upon Comcast Business Class internet access as our primary means of internet connectivity. While I’d love to have a greater diversity of alternatives, Comcast is the best that we can do around Houston for home office users.

January 24, 2009
Michael Graves
Broadband, HDTV, Tivo, Video

Nothing makes my blood boil like dealing with Comcast. I have never encountered a company with such complete disregard for their customers.

First A little Background: Chapter 1

Until early in 2007 Houston was Time-Warner Cable market. Houston, much of Texas and parts of Missouri were run by a partnership between Comcast and Time-Warner, but it was branded with the Time-Warner name. Early in 2007 that ended with Comcast assuming Houston operations and Time-Warner taking the rest.

Now no-one loves their cable company just as no-one has warm fuzzies for an ILEC. We had no great love of Time-Warner, but since then our experience with Comcast makes us long for the good ‘ole days of Time-Warner Cable.