Comcast Business Class Internet Access Installed

The deed is done. We now have Comcast Business Class internet instead of their consumer offering. This is in addition to our realiable old Covad DSL.

The tech finally arrived about four hours late. Prior to that Comcast actually called to tell me that he was going to miss the 11am – 2pm window for the installation. That was nice.

Later, at about 4:50pm the tech called while completing his prior job to ask if I still wanted it done today. Since this is my home office I was going to be here a while, so I said “of course.” He arrived by 5:30 and was done in about half an hour.

He installed an SMC router on one of the four cable drops in the house. The first router he tried was D.O.A. so he replaced it and the connection was immediately live.

Since it was late in the day he was not able to provision the fixed IP aspect of the account. Apparently that is handled by a networking group in New Hampshire and they only work until 6pm EST. So for the moment the service is set to DHCP, which is fine for now.

Here’s a documentary shot from the speed test he ran to a Speakeasy server in Dallas TX. We’re paying for 16M/2M.

comcast-business-class-internet-speed-test-day1

  • It hasnt come to Boulder yet, but it is coming. Problem is Comcast says they will charge $150/mo for it, so I am not certain I can justify it at home.

  • Is Time Warner in Manhattan charges $159 for 10/768 and $430 for 10/1.5. Ugh. Is there a better solution for Manhattan-based SOHO’s?

  • Yeah, I have the business class service in Michigan. If you run mail servers, look out! I have several mail servers, as I run websites for friends and whatnot. I have the static IP address, but unlike commercial services like T1, Comcast will *NOT* delegate reverse DNS to your DNS server. This means every single time you add or remove or change a mail server, you’ll end up with bounced email and problems unless you call them and manually go through the process of having them set up PTR records.

    Hassle!

    If you’re going to advertise a business internet solution with static IP addresses, at least support the functionality one would expect from such a service.

    • I don’t host my own services using my connection so I’ve not had this problem.

      That said, there’s a substantial difference between a connection with static IP (Comcast Business Class) and dealing with a hosting provider or coloc facility. My impression is that Comcast Business Class has many advantages over their consumer service, but is not in the same league as the services provided by a hosting company.

      OTOH, I know that before Comcast took over the Houston market Time-Warner Telecom offered excellent Business Class service, including access to the kind of DNS settings that you describe.