User Experience: T-Mobile’s Continental Plans
Earlier this year T-Mobile altered their US Simple Choice Plans to include coverage in Canada and Mexico without roaming charges. The plans eliminate roaming while out of the country, but also eliminate international long distance when calling Canada and Mexico. Further, they include “4G LTE data in Canada & Mexico.” Since we go to Canada to visit family at least once a year the new plan sounded quite useful.
Change is hard…
Last month we made our annual trek to the Great White North. While making plans an associate, who is also a T-Mobile customer, recommended that I call T-Mobile and make sure that we had the correct plan. Failure to do so would result in us incurring the usual roaming charges for platinum-plated voice and data service while travelling.
On the very eve of our departure I remembered to call T-Mobile and make the change to the account. In fact, I called from the airport (IAH) while we were awaiting the departure of our initial flight to Toronto.
Of course, I called the from my mobile phone. The automated system advised that there would be some on-hold time, and I could opt to have them call me back, which I did. The callback took about ten minutes.
In the last week of July a number of T-Mobile subscribers began observing that the battery life of their HTC handsets had fallen away dramatically. Both my wife and I have the G2 (aka HTC Desire Z) and have found that typical battery life has dropped from 8-10 hours to less than 4 hours on a charge.
Now that Verizon Wireless is getting traction with the iPhone 4 on their CDMA network AT&T is left trying to find ways of differentiating itself. While it’s too early to know how much of a bloodletting AT&T will suffer, it’s clear that in many parts of the country Verizon’s much touted network supremacy will win over a significant number of frustrated AT&T customers, even if it means buying a new CDMA capable iPhone4.
A few weeks ago Counterpath released a version of their Bria SIP soft phone specifically for the Android platform. This was one of the factors that influenced my purchase of a T-Mobile G2. I’ve had the G2 for a few weeks and have been mostly very pleased with the device.