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User Experience: T-Mobile’s Continental Plans

TMobile-Phones-CoOmpositeEarlier this year T-Mobile altered their US Simple Choice Plans to include coverage in Canada and Mexico without roaming charges. The plans eliminate roaming while out of the country, but also eliminate international long distance when calling Canada and Mexico. Further, they include “4G LTE data in Canada & Mexico.” Since we go to Canada to visit family at least once a year the new plan sounded quite useful.

Change is hard…

Last month we made our annual trek to the Great White North. While making plans an associate, who is also a T-Mobile customer, recommended that I call T-Mobile and make sure that we had the correct plan. Failure to do so would result in us incurring the usual roaming charges for platinum-plated voice and data service while travelling.

On the very eve of our departure I remembered to call T-Mobile and make the change to the account. In fact, I called from the airport (IAH) while we were awaiting the departure of our initial flight to Toronto.

Of course, I called the from my mobile phone. The automated system advised that there would be some on-hold time, and I could opt to have them call me back, which I did. The callback took about ten minutes.

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Hello, T-Mobile. We need to talk.

We’ve been together quite a long while. I’ve always liked underdogs, and you’ve come such a long way, especially since that nasty breakup with AT&T.

You’ve been a member of the family a long time. In fact, my last five cell phones have graced your network. We still like what you do, but we need to discuss our current arrangement. It’s just too costly.

Oh, it’s not your fault. It’s mine. I was smitten by that legacy unlimited data plan that you once offered, reluctant to give it up. I now realize how wrong I’ve been. Times change. I don’t need all that data the way I once did.

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It’s Time For Wireless Carriers to Get Real Or Get Lost

Mobile-company-logos This past week I spent a few days in Milwaukee WI. If Boston is Bean-town then Milwaukee is quite likely Beer-town. I actually drove past the Pabst Brewery. I didn’t know that they still made Pabst, or that anyone would actually drink the stuff. I took it to be like Lone Star in Texas, just something to offer the tourists.

Initial impression of the suds aside, I saw something in Milwaukee that gave me pause. I saw the signs, and they were worrying.

To be more specific I saw a few of the newer T-Mobile billboards. I still mostly like T-Mobile. And heck, Carly-of-the-patterned-magenta-dresses is certainly easy on the eyes, so billboards should be a good thing…but these were cause for concern.

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The Sprint 3G Mifi: One Year Later

It’s just over a year ago that I took the plunge and ordered a Sprint 3G Mifi. It was move inspired by a tweet from Andy Abramson pointing out a deal on Amazon.com. The device was free with a two year contract at $59.95/month.

I’ve put the device to good use over the course of the year. It’s been very handy indeed. However, I suspect that we shall part company shortly.

I really don’t have any complaints about the Sprint 3G service. It’s been pretty good. There have been a few places where the Mifi could only connect at 1xRTT, but I’ve usually had decent 3G data rates in the locations where I tend to travel.

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