Since the introduction of “Smart HDTVs” a couple of years ago I’ve been wondering just how much impact the built-in applications have on the purchase process, and the user experience. A new report from NPD Group sheds some much-needed insight into this area.
The headline of the report states very plainly that, “Internet Connected TVs Are Used To Watch TV, And That’s About All.” Beyond the traditional role of TV the leading role of the smart HDTV seems to be for using “Over-the-top” services like Netflix. Fully 60% of smart TV users report taking advantage of this feature.
The next most common use of the Smart TV is for listening to OTT music services, but that’s only reported as used by around 15% of the installed base. All other applications, including “video calling” services like Skype and Google Chat see use by less than 5% of users.
Being something of a traditionalist I have historically fed the Squeezebox herd from a small media server or NAS on my network. Only occasionally would I point them to online sources like Radio Paradise, KPFT or KUHF.
This past weekend I started to play with Pandora. The Squeezeboxes can access a Pandora account and thereby stream decent quality music from an online source. Pandora’s paid service provides 192 kbps streams without advertising. That makes the $36/yr paid service seem quite attractive.
Millions of people already use Pandora. I accept that I’m late to that party.
Early in 2008 when Netflix officially dropped support for HD-DVD I thought that I’d have to terminate our Netflix account. We were getting HD-DVDs routinely, but had no plans to migrate to Blu-Ray. Still don’t really. However, my wife had been enjoying downloads from Amazon’s Unboxed service, even if they were all SD and marginal image quality. It was a suitable substitute for Comcast Pay-Per-View which you simply can’t use on a TivoHD because of cable card issues.
Nothing makes my blood boil like dealing with Comcast. I have never encountered a company with such complete disregard for their customers.
First A little Background: Chapter 1
Until early in 2007 Houston was Time-Warner Cable market. Houston, much of Texas and parts of Missouri were run by a partnership between Comcast and Time-Warner, but it was branded with the Time-Warner name. Early in 2007 that ended with Comcast assuming Houston operations and Time-Warner taking the rest.
Now no-one loves their cable company just as no-one has warm fuzzies for an ILEC. We had no great love of Time-Warner, but since then our experience with Comcast makes us long for the good ‘ole days of Time-Warner Cable.