polycom

Microsoft Dynamics 4.0 CRM & VoIP

ip6000_bigPixel Power, my employer these past ten years, uses Microsoft Dynamics CRM. We don’t love it, but we need it and we really do use it. It’s taken a long time to get it worked into our corporate culture. We started with v2.0 and have since migrated to v3.0, with a further step to v4.0 coming in the next couple of months.

The move to v4.0 is really a good thing for multiple reasons. I’m told that integration with Outlook is much improved, including the ability to access CRM while offline. Also, v4 supports the Camrivox Flexor CTI plugin allowing integration with our OnSIP hosted IP-PBX.

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Adding A Human Dimension To Telepresence

So often our exposure to the utility of telepresence/video conferencing is by way of things like 24 or NCIS. These examples highlight big governmental or corporate situations with people are banging their fists on board tables and glaring at the other parties. This is so stereotypical and under serves the real application of such technology to bring people together. To help us communicate better.

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Provisioning Polycom Phones

As someone who administers a small fleet of Polycom phones scattered around the US and UK I'm all too familiar with the intricacies of their central provisioning methodology.  It's not especially difficult, but it can be difficult to justify setting…

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Michael Stanford On Wideband At TMC

Michael Stanford of Wirevolution has an article called Better Sounding Calls in the March issue of Internet Telephony that was today published on TMCs HDVoice Community site. While very general it's nevertheless a nice article. He cites Speex developer Jean-Marc…

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Codec Wars vs Serving The Common Good

There has been for many years a subtle conflict ongoing in telecom space. Various vendors have created digital encoding techniques (codecs) that target common network issues. Since various network realities exist so too do various approaches to the problems faced. So a range of codecs exist in the marketplace.  Typically a high-quality solution comes with an associated cost, reflecting the very fact that the solution has merit.

The poster-child for this is the G.729a codec. Over time this patented codec has become the industry standard low-bitrate codec for voice applications. Who can argue. It works well. It squeezes reasonable voice quality down to under 30 kbps and it’s compute overhead is acceptable on available hardware.

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