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New Gigaset Firmware

Earlier this week the Gigaset C610A-IP that I’ve had for the past month reported that there was a new firmware release available. Glancing over at the Gigaset web site I see that the C610A-IP is not yet listed in the US version of the site. Nor is the related firmware in the download section. That means no release notes to help make the decision about installing the new firmware.

I know that Michael White at E4 Technologies has been awaiting a shipment from Gigaset. Visiting Amazon.com I see that the C610A-IP remains listed as not currently available. I expect that the US arm of Gigaset is eagerly awaiting literally a boatload of product.

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The Question Of Sidetone

Just a couple of days ago I received an email asking about side-tone. Marshall Wilgard asks;

“A VoIP expert has written that he would never buy an IP phone that did
not have “sidetone” in the handset because he would want to hear a
little of his own voice when he talked.  The Grandstream phones I use
do “not” have sidetone.  Do you believe that sidetone is important?  And
if so, which brands of IP phones have sidetone?”

As you note, sidetone is the mixing of a little of the users voice into the earpiece such that they can hear themselves as they speak. I believe that sidetone is critically important to comfortable user experience with a phone.

It’s very unnatural to not hear yourself, or hear yourself from another acoustic perspective, as you engage in conversation. Without sidetone you sound like you are very far away even though the other party sounds very near. It’s an inversion of acoustic perspective that can be discomforting.

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OpenPeak Gone Uncommunicative?

There was time, not that long ago, when I thought that an OpenPeak tablet would surely be in my future. Based in South Florida, OpenPeak was the company behind both of Verizon’s Home Hub offerings. I suspect that they’re the force behind their soon to be launched  home automation offer as well.

The OpenPeak product line initially had a significant telephony component. While basically a tablet offer, the line included a DECT/CATiq base and cordless handsets OEM’d from Gigaset. They had a nice looking executive desk phone as well.

I had thought that OpenPeak might be the first to make an impact in the enterprise desk phone space using Android. Or perhaps they would get some traction in the high-end hotel niche? They seemed to be out in front of the pack. Cloud Telecomputers “Glass” product has yet to see an delivery, even after being seen on demo at Astricon 2010.

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New Gigaset Products At CES 2011 In Las Vegas

This past week I made a quick trip to Las Vegas. The vast majority of people in Vegas were attending CES 2011. My time there was short. My primary reason for the trip was to attend the HDVoice Summit organised by Dan Berninger. That meeting was held in a suite at the Aria Hotel where are array of HDVoice, capable products were on display, including the latest Gigaset offerings.

Gigaset issue a press release detailing the new product offerings. As expected they were launching a couple of new desk phones aimed squarely at SOHO & SMB applications. At the HDVoice Summit there was a DX800A setup and connected to David Frankel’s ZipDX wideband conference bridge.

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Wired Headset Happiness: The Return Of ETY.COM

Despite the fact that I have a couple of very good wireless headsets I still find that a wired headset can be handy. This is true both in the office and on the road. While lately I’ve been traveling with a Plantronics Voyager Pro UC cordless headset I also keep an Etymotic ETY.COM wired headset in a my laptop bag.

I’ve mentioned the Etymotic ETY.COM wired headset previously. It remains my favorite wired headset for mobile use. It sounds great and has a boom that reaches around to the corner of my mouth, which is ideal for use in a noisy environment.

However, since I changed cell phones back in November 2009 I’ve not been able to use the ETY.COM with my cell phones. Whereas the Blackberry Pearl has a four conductor 2.5mm jack for the wired headset, the newer Blackberry Bold2 (9700) has a larger 3.5 mm headset jack. The ETY.COM doesn’t fit the 9700 without an adapter.

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