Zeeek posed an interesting question earlier today : “What hosted service would you choose for a non-technical friend?”
Here’s my take on the subject:
The whole idea of hosted PBX is that you retain the flexibility of having your own PBX, but avoid the headache of its physical installation, maintenance and cost. There will be some configuration, maybe more than a little. There can still be a role for a consultant if the end users are truly non-technical.
Ultimately the ability to craft a dial plan that will adequately serve the end user will revolve around the configuration flexibility of the provider. Here are some features to look for: