headset – Page 8 – Graves On SOHO Technology

Can You Hear Me Now? Headset vs Speakerphone In The Home Office

July 18, 2011
Michael Graves
VoIP

Headset vs Speakerphone Every time you make or receive a phone call it’s for a reason; there’s a point to be made, something to be communicated. Communicating effectively is critically important in business.

Anything that helps to make your message more clearly gives an advantage. Inversely, anything that makes it more difficult to communicate is, in reality, a threat to your business. This principle should be your guide as you select equipment for your small office or home office.

When considering home office telephony the technologically inclined often get bogged down in debate about the use of traditional phone service vs various forms of IP telephony. This is a big issue, with many complexities to be considered. However, there is a simpler issue that can have a dramatic impact on the enhancing your ability to communicate clearly; do you have a good headset?

Plantronics Voyager Pro UC: Model Designations

Several people have been in touch regarding my recent review of the Plantronics Voyager Pro UC Bluetooth headset. It seems that they would like to purchase the device but want to be certain that they are selecting the appropriate model. After all, why pay for the wideband capable model if you only application will be with a cell phone? Conversely, if you really want wideband capability you’d better get the Plantronics Voyager Pro UC V2.

Review: Plantronics Voyager Pro UC Bluetooth Headset – Part 2

In part one of this review I examined the use of the Plantronics Voyager Pro UC in mobile applications. In this chapter I’ll share my experience using it in my office for computer-bound applications.

Given that I still have the Plantronics Savi Go headset in my home office I felt that at least theoretically the Voyager Pro UC presented me with more opportunities for mobile applications. After all, the Savi Go is a Class 1 Bluetooth device with a one hundred foot range that covers my workspace completely. The Savi Go sounds good and I like the convertible wearing options. In general, I didn’t feel that I needed something better for office-bound activities.

Nonetheless, most people will buy one headset for use both in the home office and with their mobile phone. Thus I felt it only appropriate to explore the use of the Voyager Pro UC around my home office.

Review: Plantronics Voyager Pro UC Bluetooth Headset – Part 1

Preface: I’m taking a little different approach with this review. Plantronics offers the Voyager Pro headset in several versions; the Voyager Pro targets the common portable application accompanying mobile phones, while the Voyager Pro UC extends it reach to use with soft phones or Unified Communications (UC) clients on computers. Since these use cases might be considered separately I’ve decided to offer the review in two parts, one addressing each use case specifically.

While I have tried a number of Bluetooth headsets over the years, I’ve found that most are seriously disappointing. Until relatively recently I had simply given up on trying to find a Bluetooth headset that would meet my needs.

In the fall of 2009 Plantronics gave me a Savi Go Bluetooth headset to use in the presentation that I was developing for Astricon. Given the project at hand I had some very specific needs, including wideband audio capability to compliment a SIP soft phone. The new generation of cordless headsets targeting “Unified Communications” application seemed like a good match for my needs. “UC” implies wideband audio.

Bluetooth Headsets: Style vs. Function

March 14, 2011
Michael Graves
Audio, VoIP, Work 2.0

Nichelle Nichols as Lt. Uhura, the original wireless headset goddess Let me lay before you a simple premise; people who habitually wear a wireless headset in public are often viewed as Geeky, Nerdy or very possibly even Dorky. The trouble isn’t the technology, but rather the question of its use, and abuse in various circumstances. Whether wearing such a headset is socially acceptable depends largely upon situational context. I’ve mentioned this once before.

To wear a wireless headset is most often a matter of convenience, only occasionally a matter of necessity. I accept that there are states where such tools are mandated for use while driving. I applaud such laws, and further think that a driver should not be allowed to operate a cell phone in any manner while a car is in motion.

Actually, I suspect that such headset laws are the result of intense lobbying by a secret cartel formed by the world’s leading headset manufacturers. It seems fairly obvious to me that Plantronics, Jabra, Motorola and maybe Jawbone form a kind of headset-axis-of-something-or-other.

Seriously, someone should look into this.

As ever, I digress.

The Question Of Sidetone

February 8, 2011
Michael Graves
VoIP

Just a couple of days ago I received an email asking about side-tone. Marshall Wilgard asks;

“A VoIP expert has written that he would never buy an IP phone that did
not have “sidetone” in the handset because he would want to hear a
little of his own voice when he talked. The Grandstream phones I use
do “not” have sidetone. Do you believe that sidetone is important? And
if so, which brands of IP phones have sidetone?”

As you note, sidetone is the mixing of a little of the users voice into the earpiece such that they can hear themselves as they speak. I believe that sidetone is critically important to comfortable user experience with a phone.

It’s very unnatural to not hear yourself, or hear yourself from another acoustic perspective, as you engage in conversation. Without sidetone you sound like you are very far away even though the other party sounds very near. It’s an inversion of acoustic perspective that can be discomforting.