comcast – Graves On SOHO Technology

Comcast won’t let me be

When the Scientific Atlanta/Cisco CableCard failure occurred on December 1 it was just the push we needed to cut the cord. Since we could not have our beloved Tivo DVR there was no further reason to stay with Comcast. We dropped both Xfinity cable TV and Comcast Business internet access. Both changes were long overdue.

Since then, the company simply won’t stop bothering us. They send us offers in the mail saying how, “they miss us” and, “they want us to come back.” I suppose that’s to be expected. Junk mail.

However, for the past week they’ve been sending me text messages with advice about network upgrade work in the area. We had a Comcast Business account for over a decade and never received anything from them. Now they start sending me messages. A month after we closed the account?!

This is not the sort of thing that inspires. Rather, it highlights just what a senseless and uncoordinated organization they truly are.

As if that’s not annoying enough, they send further text messages asking if the prior messages have been helpful? What sort of idiocy is this? We simply don’t care about a service we no longer use.

Good riddance to Comcast & Xfinity

For many, many years we have been customers of Comcast. We had their consumer cable TV service, which was rebranded Xfinity. We also had Comcast Business Class internet access. We had both services a very long time.

At the time we installed them we were quite happy with both services. As a Tivo household we were compelled to have cable TV service. We adored Tivo. That effectively bound us to Xfinity.

Back in the day (2008-ish) Comcast’s DOCSIS-powered cable internet outperformed the only alternative, which was DSL. It was not without its quirks. We were compelled to switch to business class service because consumer service was badly degraded at certain times of the day. Basically, it slowed to a crawl when the kids got out of school.

In the early days, we’d occasionally hear from some salesperson who claimed to be our new account rep. They came and went. Every time they offered us faster service, it was for way more money. Occasionally they’d have some deal, but the special offer always evaporated if I wanted to use my own cable modem and router. Or if I didn’t want a bundle that included their voice service.

Eventually, they stopped calling on us. We’ve not been bound to a contract since 2012. We’ve just been grandfathered in on a legacy “Deluxe 60/10” service that cost around $100/mo.

Tivo is the glue

We’ve been a Tivo household since 2001. We currently have a Tivo Roamio Pro with 6 tuners. It’s on the main TV in the house. Other TVs are connected to Tivo Mini’s and a Tivo Mini LUX. A total of four TVs can access any content.

Tivo is still the superlative DVR. Nothing else comes even close. Some cable and satellite providers licensed Tivo tech for their own use. Their own DVRs are absolutely lame in comparison. The fact that they could not match Tivo in 25 years is, I think, testament to the fact that they just didn’t care about the user experience.

Our cable TV bill was over $200/mo. If it were not for our investment in, and admiration of Tivo, we would have long ago dumped Comcast.

Offline Today

From 3am this morning our home network has been offline. This was expected. Comcast, our primary access provider, was quite good about notifying us of a planned fiber upgrade. The process has been taking areas of the neighborhood offline briefly…

Comcast MPEG-4 Upgrades & TiVo

August 31, 2016
Michael Graves
Video

We love our Tivo DVRs. We’ve had them basically since the original Series 1 was initially offered. Our current compliment is a Tivo Roamio Plus with two Tivo Mini‘s.

Tivo Roamio Plus 600px

While there have been one or two times that CableCard related matters caused problems, Comcast and Tivo mostly get along. When problems do occur solving them, which typically falls to Comcast, has proven difficult. So, when we received an official notice from Comcast labeled “Equipment Update” we got a little nervous.

Q1-2016 Broadband Update: Bye Bye Global Capacity, Hello Tachus!

February 11, 2016
Michael Graves
Broadband, DSL

According to Bob Dylan, “The times they are a-changing.” I certainly hope so. I’ve made some changes to our broadband service hereabouts, and I’m hopeful about a new alternative. The details of these two things are worth sharing.

I’ve long held that someone in a technology business, who works from a home office full time, should have redundant forms of internet access. If you’re going to have redundant access they should use different modes of connection. That way a single errant truck or backhoe doesn’t take out both of your services.

This belief was strengthened by our own experience in events like Hurricane Ike in 2008. We lost Comcast service for several weeks, falling back to our stodgy old DSL circuit. The DSL meant that we had IP phones running the morning after the storm, when even cellular service was down, amazed and confounded our neighbors.

Our first broadband service to this location was a DSL circuit. The name on the bill changed numerous times. What started out as Sprint Ion devolved into Earthlink, then Covad, Megapath, and most recently Global Capacity. The data rate was slow, but reliability was high.

Owning The Comcast CPE

August 5, 2015
Michael Graves
networking

Motorola Arris SB6141 cable modem For the past few weeks I’ve been thinking about the Comcast issued CPE that lives in my office. It’s a modem/router combination from SMC. We’ve had the service a long while. All the while we’ve been renting the device for $12.95 a month.

I can’t recall exactly when we transitioned from consumer to business class service. If I assume that it was five years ago, then we’ve paid over $750 in device rental! This for a device that can be purchased outright for under $200.

Clearly, this makes no sense at all. So last week I replaced the Comcast CPE with a Motorola/Arris SURFBoardSB6141. The choice of the SB6141 was made by consulting Comcast’s list of approved devices, and cross-referencing the SmallWall forums where Lee Sharp had some helpful advice to offer.