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Comcast won’t let me be

Comcast Business NotificationWhen the Scientific Atlanta/Cisco CableCard failure occurred on December 1 it was just the push we needed to cut the cord. Since we could not have our beloved Tivo DVR there was no further reason to stay with Comcast. We dropped both Xfinity cable TV and Comcast Business internet access. Both changes were long overdue.

Since then, the company simply won’t stop bothering us. They send us offers in the mail saying how, “they miss us” and, “they want us to come back.” I suppose that’s to be expected. Junk mail.

However, for the past week they’ve been sending me text messages with advice about network upgrade work in the area. We had a Comcast Business account for over a decade and never received anything from them. Now they start sending me messages. A month after we closed the account?!

This is not the sort of thing that inspires. Rather, it highlights just what a senseless and uncoordinated organization they truly are.

As if that’s not annoying enough, they send further text messages asking if the prior messages have been helpful? What sort of idiocy is this? We simply don’t care about a service we no longer use.

There was a link that purported to allow us a way give them feedback. That link was broken. At least, it did not work when accessed via our AT&T Fiber service. Disabling Wi-Fi on the phone, the link did work when connected over Mint Mobile.

At least there was an functional link allowing me to unsubscribe from further SMS alerts.

PS – I later discovered that the link in the Comcast SMS was being blocked by a setting in our new Unifi UXG Max router. It has an ad blocking function that was enabled. This wasn’t notably impacting us, until it stopped Stella from ordering a pizza. That was the motivation required to get me to dig into the matter.

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