User Experience: T-Mobile’s Continental Plans

TMobile-Phones-CoOmpositeEarlier this year T-Mobile altered their US Simple Choice Plans to include coverage in Canada and Mexico without roaming charges. The plans eliminate roaming while out of the country, but also eliminate international long distance when calling Canada and Mexico. Further, they include “4G LTE data in Canada & Mexico.” Since we go to Canada to visit family at least once a year the new plan sounded quite useful.

Change is hard…

Last month we made our annual trek to the Great White North. While making plans an associate, who is also a T-Mobile customer, recommended that I call T-Mobile and make sure that we had the correct plan. Failure to do so would result in us incurring the usual roaming charges for platinum-plated voice and data service while travelling.

On the very eve of our departure I remembered to call T-Mobile and make the change to the account. In fact, I called from the airport (IAH) while we were awaiting the departure of our initial flight to Toronto.

Of course, I called the from my mobile phone. The automated system advised that there would be some on-hold time, and I could opt to have them call me back, which I did. The callback took about ten minutes.

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Business Travel in 2008 vs Kubrick’s 2001: A Space Odyssey

Since the turn of the year I’ve been getting around a bit. I’ve been to Austin TX, Cambridge UK, Chicago IL (twice), Indianapolis IN, and Philadelphia PA. In going to/from Chicago both trips were complicated by weather related flight delays and cancellations. It was sleeting in Indianapolis last week, but I was only delayed a few hours.

One of the last HD-DVDs that I bought was Stanley Kubrick’s 2001: A Space Odyssey. Watching the early part of the movie it’s funny to examine what he thought space travel would be like. The lead character is presumably traveling first class. The service sure seems good, and there aren’t many other travelers.

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It’s Cold Here In Houston!

I was born and raised in Canada. In fact, I spent a number of years in deep Northern Ontario right about here. I have experienced -53 degrees C although -40 C was much more common.

However, I have lived in South Texas for just over ten years. It’s 28 degrees F here this morning…and that’s just TOO COLD!