End-user perspective on small office tools & technology

VoIP Supply’s New Business Class IAX2 Hard Phone

Just a few days ago VoIP Supply announced a new desk phone that’s capable of both SIP and IAX2. Not much has been forthcoming in the way of IAX2 capable end-points, even though the protocol has wound its way through a lengthy standards process. Digium has dropped the little IAXy (aka S101i)  ATA device a while back. Last year Zeeek tried the Allnet 7960 which is IAX2 capable but lacking in some ways. So it seems that to date there just haven’t been any truly business class IAX2 phones to be had.

3-phones-480

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Counterpath Soft Phones on OSX

A viable G.722 capable soft phone for the Mac is one of the key pieces missing in driving further adoption of wideband telephony. I single out the G.722 codec specifically as that is key to integration with existing hard phones…

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STUN’d Into Silence

I’ve been traveling a lot lately so the phones around my home office have been idle. Even so, I was a little surprised to find that my snom m3 was not making or receiving calls this morning. Well, it was and it wasn’t. I could dial out and the call appeared to be placed, but I never heard any audio. Once clear of today’s VUC call with Dan Behringer, and lunch with my wife, I was able to investigate this further and get the matter resolved.

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Microsoft Dynamics 4.0 CRM & VoIP

ip6000_bigPixel Power, my employer these past ten years, uses Microsoft Dynamics CRM. We don’t love it, but we need it and we really do use it. It’s taken a long time to get it worked into our corporate culture. We started with v2.0 and have since migrated to v3.0, with a further step to v4.0 coming in the next couple of months.

The move to v4.0 is really a good thing for multiple reasons. I’m told that integration with Outlook is much improved, including the ability to access CRM while offline. Also, v4 supports the Camrivox Flexor CTI plugin allowing integration with our OnSIP hosted IP-PBX.

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Adding A Human Dimension To Telepresence

So often our exposure to the utility of telepresence/video conferencing is by way of things like 24 or NCIS. These examples highlight big governmental or corporate situations with people are banging their fists on board tables and glaring at the other parties. This is so stereotypical and under serves the real application of such technology to bring people together. To help us communicate better.

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