Language Evolves, But Some People Are just Sloppy With It

A lot of offers drop into my email inbox. Sometimes companies are trying to sell me stuff. Quite often they want me to join in on their free “webinar!” I’ve made no secret of the fact that I hate the word “webinar.” It’s an abomination.

Over the years I’ve used Citrix GotoMeeting quite a lot. It’s a bit scary to think of how long I’ve paid them their monthly pound of flesh, but the service has truly changed my life. It allows me to perform remote support and maintenance processes without physically travelling to the customer site. When Citrix later offered GotoManage, a service more optimized around remote admin functions, my employer adopted it company-wide.

So, you see, I’m open to the use of such services…but I despise the way the language is warping around their use. “Webinars” don’t typically happen on the web. They happen online. You may access a web site into order to get into the session, but they don’t actually occur on the web. If they occurred on the web there’d be no installable applet involved. It would all happen inside the web browser with no plug-in required. It would all happen over HTTP.

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Citrix GotoMeeting Trialing HD, But Not Where It Counts

GotoMeeting-Hates-HDVoice I’ve been a customer of GotoMeeting for many years. I’ve used the service largely as a means to gain remote access to customers systems for the purpose of remote maintenance and diagnostics. I was driven to its use by the ABC group of stations, whose corporate network is seriously locked down. Since then my employer has become an avid user of their GotoAssist product, which is actually better suited to our activities.

We have also used GotoMeeting for its more traditional purpose of making online presentations.  Since our staff are distributed around the US and UK it’s been a handy platform for giving presentations. At $50/mo the cost/benefit balance of the service is very good. It lets use do more while travelling less, which is a win/win combination.

Early in our use of GotoMeeting we tried to use the voice conferencing facet of the service. However, at that time we found it wanting. Call quality was extremely variable, never very good. Thus we adopted the habit of using GotoMeeting for the presentation/desktop sharing, but a separate conference bridge to handle voice calls.

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