polycom

A Few Ideas On Call Recording

Polycom-SoundPoint-IP-335-300px Earlier this week I had a little Twitter exchange with Jon Brodkin. It was inspired by his initial tweet:

“transcribing interview and can hear myself sipping coffee. That must come through loud and clear on speakerphone too.”

The inappropriate, or at least unfortunate use of speakerphones being a pet peeve of mine I could not help but respond, recommending the use of a good headset…as I’ve done many times previously.

Jon further went on to inquire about how he might easily record a call when using a headset with his using a Polycom Soundpoint IP335?

He further asserts that:

“…you would think it should be a lot easier with an Internet-based phone, but it’s not.”

That started me wondering how many people find call recording to be troublesome? People in companies with on-site PBX systems may have such capability presented by those systems. SOHO users may need other options.

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Experimenting With The Plantronics MDA200 & Various Cordless Headsets

A few people have commented offline about my recent review of the Sennheiser DW Pro2 DECT headset. The major thrust of opinion seems to be that the DW Pro2 is simply unreasonably expensive. As I said in the review, that’s your call to make dear reader. However, such commentary has driven me to consider an alternative.

For the past week I’ve had a Plantronics MDA200 in-house. I’ve had some time over the holiday break to try it with the various headsets that I have on-hand. It happens that I currently have a Plantronics Voyager PRO UC v1, Voyager Pro UC v2, Savi Go and Savi W430 hereabouts. This assortment seems a reasonable basis for experimenting with the MDA200.

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New Polycom Soundstation Duo Conference Phone

soundstation-duo-lg-a-250Early in 2010 Polycom introduced an addition to their legendary Soundstation line of conference phones, the Soundstation IP5000. (pictured right) I was lucky enough to get one for review and found it very attractive for the small office and home office user.

While I was on the exhibit floor at ITExpo last month I saw what looked like a Soundstation IP5000 at the Netx booth. However, looking a little closer I found it wasn’t a Soundstation IP5000 at all…it was a new model called the Soundstation Duo.

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HDVoice: On The Cheap & Analog RJ-11 Style

HDVoice RJ-11 Wall Plate A short while back I addressed the question of how DECT & CAT-iq may foster the broad deployment of HDVoice. At that time I described one possible scenario where carriers would deploy customer premises equipment (CPE) with an on-board cordless base station. Although a frontrunner, and the basis of Comcast’s (decidedly non-HD) HomePoint service, this is not the only approach afoot. There’s another possibility arising that involves conveying HDVoice over a plain old analog RJ-11 connection.

At first glance HDVoice and analog lines would certainly seem to be mutually exclusive. The common wisdom is that wideband telephony requires the use of an all-IP call path. This is in fact a generalization, and not absolutely true.

Firstly, it has long been possible to pass wideband audio, in the form of G.722 encoded media, over the PSTN by way of ISDN connections. Also known as BRI interfaces, an ISDN connection supports  up to two 64 kbps channels (bearer channels) and one D channel for the purposes of call setup & teardown signaling. High-quality voice using G.722 was one of the selling points of ISDN in the 1980s.

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IT Expo West & CloudComm Summit 4

ITEXPO-Logo Let me be blunt, at present I’m just on the periphery of the telecom space. I’m still a user, specifically a home office user. Not being directly involved in the telecom industry I don’t get the opportunity to take part if many of the major industry events. However, when TMC decided to hold IT Expo West 2011 in Austin, TX it proved just too good an opportunity to pass up.

Austin is essentially right in my back yard. “Just over yonder” in local terms. OK, it’s really a two-and-a-half hour drive, but that’s still close compared to its usual location in Los Angeles. When TMC offered a deeply discounted uber-early-bird registration back in February I took the plunge and bought a show pass.

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Telesphere’s VideoConnect: Cloud-Based Video Conf Service for SMB

TelesphereVideoConnectLogo Tuesday I had an opportunity to try Telesphere’s new VideoConnect service. VideoConnect is a video conference service targeting what’s loosely called the “SMB” sector. That is, businesses smaller than typically use hardware-centric telepresence or video conferencing solutions.

To understand VideoConnect to helps to first frame up Telesphere, who are a Phoenix AZ based provider of hosted Voice/UC services based upon the Broadsoft cloud. Telesphere’s service offering also leverages their private, managed MPLS network. That means that they provide a private connection to end-user sites, ensuring that their services are delivered without issues of QoS/QoE.

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