My history with Android-based mobile phones isn’t really that long, at least not when expressed by what I’ve owned; T-Mobile G2 (aka HTC Desire Z), Samsung Galaxy Nexus, LG Nexus 4 and the One+ One. Transitioning away from a Blackberry 9700 in 2010, I liked the G2, adored the two Nexus models, but I regret the decision to buy the One+ One.
I bought it back in February. There were two motivating factors at play; my Nexus 4 had become unreliable, and I was taken-in by the One+ One’s combination of reasonable price, flagship specs and limited availability.
Continue reading “Replacing My One+ One…a not-so-smart-phone”
Earlier this year T-Mobile altered their US Simple Choice Plans to include coverage in Canada and Mexico without roaming charges. The plans eliminate roaming while out of the country, but also eliminate international long distance when calling Canada and Mexico. Further, they include “4G LTE data in Canada & Mexico.” Since we go to Canada to visit family at least once a year the new plan sounded quite useful.
Change is hard…
Last month we made our annual trek to the Great White North. While making plans an associate, who is also a T-Mobile customer, recommended that I call T-Mobile and make sure that we had the correct plan. Failure to do so would result in us incurring the usual roaming charges for platinum-plated voice and data service while travelling.
On the very eve of our departure I remembered to call T-Mobile and make the change to the account. In fact, I called from the airport (IAH) while we were awaiting the departure of our initial flight to Toronto.
Of course, I called the from my mobile phone. The automated system advised that there would be some on-hold time, and I could opt to have them call me back, which I did. The callback took about ten minutes.
Continue reading “User Experience: T-Mobile’s Continental Plans”