Last Friday my trusty HP 8510p laptop developed a serious problem. The connection between the LCD and the motherboard went bad rendering the display useless. The system is only about 16 months old so it’s not quite time to replace it, at least according to my employer.
Thankfully I bought a 3 year extended warranty so HP is going to take care of the trouble. Monday I spent half an hour on the phone with HP support getting the case logged and ordering a return shipping box. Initially they didn’t have the extended warranty on file, but I had the receipt to prove it. The system was ordered from their SMB Depot so all the records are email, which I could immediately produce as proof.