skip to Main Content

Some IVR Is Just Stupid

Does your phone system implement some interactive voice response, aka IVR? Do you know how bad IVR can drive your customers nuts? It can actually drive them away. Here are a couple of examples from my personal life.

Here in Houston there’s a very successful Greek restaurant called Niko Niko’s. Stella likes this place a lot. I like their food but I don’t like to go there. It’s always busy. It’s simply too noisy a place to have a relaxing meal.

Read More

Staying Frosty Through A Texas Summer

Nexus4-HighTemperature.pngSome time ago I characterized a high quality coffee machine as essential equipment for home office dweller. That remains true, but given the last four weeks straight of 90+ degree days, culminating in a daytime high of 107 F (!) last weekend, I’m revising my stance to nominate the air conditioner as technological king of this hill.

When my wife and I bought this property some dozen years ago we were specifically looking for a home with a garage apartment that I could adapt into a home office. The one bedroom, ground floor, garage apartment here seemed the perfect candidate.

In general, my home office has served me well. In fact, I’m truly blessed to have such a space. Even so, over time I’ve made some changes to enhance my productivity, including replacing the air conditioner…twice!

The path by which I can to have the current air conditioner was not simple. Along the way I have learned a few lessons. Since the major purpose of this site is to share such experience I thought it about time that I addressed the matter of keeping my cool.

Read More

Live From Las Vegas! We’re Now Hosted At Lightning Base In Las Vegas!

Lightning-Base-Logo-Lenovo-X1-CarbonThis is the fourth installment in the long-running tale (parts one, two & three) of my search for the most appropriate host for this site.

The very fact that you’re reading this means that the site is now live on a server operated by Lightning Base. In the past I’ve used a shared host and couple of different VPS providers. In point of fact the site was at UnmeteredVPS.net for over two years.

I have nothing but nice things to say about UnmeteredVPS.net. That service is excellent, but it wasn’t exactly a perfect fit. It was an unmanaged VPS, which meant that I was responsible for everything.

Every few weeks I would need to update some aspect of the OS or supporting software. Some updates were trivial. Some, like major Apache or MySQL updates, were a bit scary. Despite five years running this site I’m no Linux guru.

Read More

Knoxville’s McGhee Tyson Airport Delivers Power to The People

Back in January I made a trip to Fresno where I found that the newly renovated airport took a decidedly 1980’s approach to publicly available AC power. That is, they basically didn’t provide any beyond the occasional outlet to allow someone to polish the floors.

A recent trip to Knoxville TN presents a splendid contrast. Arriving at Knoxville’s McGhee Tyson airport I found a new-ish facility that had taken a more enlightened approach to providing travelers with power for their gadgetry…they had built it into otherwise normal seating.

Read More
Back To Top
%d bloggers like this: