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Lenovo – The Day The Dock Died

Lenovo X1 Carbon and Docking StationThis is the tale of my first interaction with Lenovo on a matter of warranty support. As you may know I’ve owned a Lenovo ThinkPad X1 Carbon ultrabook since January of 2013. It’s a nice, light computer. While it’s coming on two years old, it still serves me well enough.

Since a change in career path in April 2013 I’m not the road warrior that I was for so many years. In fact, I’m largely home office-bound. That puts the X1C in a diminished role, secondary to my desktop. Even so, I’ve augmented the little X1C, adapting it to have greater connectivity.

 

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Good NAS Going Bad

Our household NAS, known as HAL, is suffering. A LaCie 5Big Network Drive, HAL arrived in December of 2008 loaded with five 500 GB hard drives, yielding 2 TB of RAID 5 storage.

HAL was a Christmas present. He addressed my wife’s need for a storage strategy for her digital photographs, amongst other things. Within the family I was widely known as a geek. The fact that she welcomed a NAS as a gift cemented her standing in that regard.

HAL was twice upgraded such that he presently sports five 2 TB Seagate Barracuda hard drives configured for RAID 10 + a hot spare. One drive failed a couple of months ago. At that time it pulled in the hot spare, spending a weekend rebuilding the volume. No data was lost.

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An Open Letter To Lenovo

In January of 2013 I bought one of your X1 Carbon ultrabooks. It’s a lovely machine. Splendid hardware design. You should be proud. I gather that others have come to share my opinion of your wares.

Lenovo X-1-Carbon

However, given your apparent aim at business class customers, at least with respect to the more costly models, I question your decision to litter up your products with bloatware.

I think that you might consider the example set by Google’s Nexus series of Android devices. The attraction of the Nexus series is the pure-Android experience, without any added bloatware.

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