As good as it is there are a couple of things about the SoundStation IP5000 that I found wanting. I was a little dismayed to find that the IP5000 does not support the call recording function found in the Polycom Productivity Suite. This optional software for the SoundPoint phones includes a range of handy functions, including call recording to a USB memory stick on the SoundPoint IP650.
The fact that I use a hosted IP-PBX makes the ability to record a call right on the phone seriously convenient, and potentially difficult to otherwise achieve. Given the size and shape of the IP5000 it might have been nice to include an SD or even micro-SD memory slot as a way accommodate this feature.
The lack of a USB interface points to another feature that I would like to have seen on the IP5000. Ideally a USB interface would permit its use as an audio device for a PC, in a fashion not unlike the Polycom C100. Such capability would have made the IP5000 a good portable solution for road warriors or podcasters, making it a substantially more versatile device.
Finally, I was hoping that that SoundStation IP5000 might have greater depth of support for Polycom’s Siren family of HDVoice codecs (Siren7/14/22, G.722.1 & G.722.1C) This might have provided a little more optimal experience when used in conjunction with the VVX-1500 Business Media Phone, video conferencing services or recent releases of Asterisk.
In truth, these are minor but notable omissions from what is otherwise a very well considered device at an attractive price point.
There simply aren’t very many comparators against which to judge Polycom’s SoundStation IP5000. Most dedicated IP conference phones target larger conference situations, and cost considerably more.
There are a few small conference phones available from lesser known companies, but in this price range these tend to provide only analog or USB interfaces.
More common are the USB attached audio devices for use with PCs. These are often too limited for use beyond one or two people in an office or hotel room. They’re more appropriate for the road warrior use case than fixed installation in a small meeting room or executive office.
Perhaps all this makes the SoundStation IP5000 unique. It’s a small form factor conference phone for fixed installations. It provides the excellent audio performance for which Polycom is known, including G.722 based HDVoice capability…and doesn’t cost a fortune.
I have no doubt that the SoundStation IP5000 is going to be popular, and deservedly so. It’s been a welcome addition to my home office.
- Excellent audio performance
- Right-sized for a small conference room or executive office
- Broad support across PBXs & hosted VoIP services
- HDVoice based upon the G.722 codec
- Fits seamlessly into an existing Polycom provisioning scheme
- No on-phone call recording
- Cannot be used directly as USB attached audio device for a PC
- No support for G.722.1, Siren7, G.722.1C, Siren14, or Siren22
- Only single line appearance