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No Jitter: IPT Lessons Learned, including Wideband

Sorell Slaymaker of Unified IT Systems he penned an interesting post over at CMPs No Jitter blog. The post starts out as follows:

After architecting a 50,000+ seat IP Telephony system and seeing it through rollout, this is what I would recommend to do different.

Wow! That’s huge. Got my attention right away! He goes on to give a list of brief but really meaningful points about various considerations in any significant telephony installation.

While all very good and sound, here’s the one that stands out to me, given my own proclivities:

Improve Voice Quality–In the first generation of IP phones, the voice quality was lacking because of voice compression, cheaper electronics and speaker phones, additional delay, and lack of quality monitoring. Wideband audio on a high end phone sounds great and bandwidth gets cheaper every year. For those of us who are part of the older population, good audio makes a big difference, not to mention the perception to the customer.

I could not agree more. When you’re not struggling to understand the other party it’s easier to make your point. Better quality audio makes being on the phone less of an effort. It reduces stress levels and increases productivity.

These advantages should be leveraged wherever possible. It’s true that we’re not able to enjoy wideband calls via the PSTN today. However, we can take advantage of wideband where VoIP is used to deploy voice over corporate LAN, WAN and even the internet.

Wideband sounds better where we can can use it, and we can use it , if we try.

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