I’ll be upgrading a small herd of IP phones over the holiday break, which had me looking for new Polycom firmware. There once was a time when Polycom directed all end-users to obtain firmware from a reseller. These days the folks at Polycom are a lot more open with respect to firmware for their phones. You can now download most things from their web site directly. They even provide a nice clear matrix display describing which firmware release is most appropriate for each of their products. KUDOS for the move to greater openness.