RIM Responds About Blackberry Desktop v6.0

This morning I received the following email from RIM with regard to my issue with Blackberry Desktop v6.0:

Hello Michael,

I am contacting you on behalf of Customer Loyalty here at Research In Motion Limited (RIM) with regards to your recent update to BlackBerry Desktop Manager 6.0 and the inability to forward emails from your MS Exchange Server.

As you already know BlackBerry Desktop Redirector is no longer a feature in DTM 6.0; however if you have the ability to setup OWA on your Exchange server, you can use BIS for your email.  If this is something that is possible in your environment and you would like assistance configuring, please let me know and I would be happy to setup a technical support call.  Unfortunately, if this is not an option you may need to continue running DTM 5.01 in your environment.

Please feel free to contact me Michael if I can be of any further assistance.

Kindest Regards,
CSO Customer Loyalty
Research In Motion Limited

Blackberry Desktop v6.0 Drops Desktop Email Redirector

Since November of last year I’ve been carrying a T-Mobile issued Blackberry 9700, aka “Bold2.” It’s a very good phone. I have no issues with the device, nor the carrier for that matter. Good hardware. Good service. On the other hand, this past weekend is an interesting indictment of the phones manufacturer, Research In Motion.

This past weekend the Blackberry Desktop application on my home office PC informed me that Blackberry Desktop 6.0 was available, and I should let it do an automatic update. Like an idiot…I did.

The truth of the matter is that I don’t really use much of the Blackberry Desktop software. It’s functions are many, but tend to revolve around sync’ing the handset with Outlook. Simply put, my calendar and contacts are not that dynamic, so I rarely sync the phone with my PC.

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