I’ve made it very clear over the months writing this blog that I like the appliance approach to Asterisk, or any PBX, especially for SOHO/SMB applications. It’s just a good sensible approach. Over the past year there have emerged some really good product offerings in this area.
By combining the flexibility of Asterisk or Freeswitch with a well conceived user interface solution a vendor can offer a product that addresses a wide range of possible user cases. By leveraging some Web 2.0 technologies that GUI can be very intuitive.