Dave Michels: Capitalizing on the Cloud

Long time telecom guru and advocate for on-premises PBX hardware Dave Michels recently posted an article called, “Capitalizing on the Cloud.” While titled in reference to The Cloud it’s actually a good primer on the underlying logic of capital vs operating expenditures. It’s a good read, highly recommended.

Further, although for my own situation I remain a proponent of hosted PBX services, I take Dave’s point as being sound. There are a lot of claims being made about hosted services of all sorts, whether cloud based or not. Such claims should be examined thoroughly. They may not be completely sound.

Dave has been doing some really good writing over the past year. It makes me wonder where he may come to rest his hat once his current walkabout has come to an end.

Considering Hosted IP-PBX Offerings

Zeeek posed an interesting question earlier today : “What hosted service would you choose for a non-technical friend?”

Here’s my take on the subject:

Configuration Flexibility

The whole idea of hosted PBX is that you retain the flexibility of having your own PBX, but avoid the headache of its physical installation, maintenance and cost. There will be some configuration, maybe more than a little. There can still be a role for a consultant if the end users are truly non-technical.

Ultimately the ability to craft a dial plan that will adequately serve the end user will revolve around the configuration flexibility of the provider. Here are some features to look for:

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