Some IVR Is Just Stupid

Does your phone system implement some interactive voice response, aka IVR? Do you know how bad IVR can drive your customers nuts? It can actually drive them away. Here are a couple of examples from my personal life.

Here in Houston there’s a very successful Greek restaurant called Niko Niko’s. Stella likes this place a lot. I like their food but I don’t like to go there. It’s always busy. It’s simply too noisy a place to have a relaxing meal.

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