A short while ago I was informed that Counterpath had issued a new release of their Eyebeam soft phone for Windows. This release, v18.104.22.168 Build 51814 available from their support forum, was supposed to address the interoperability issues I encountered last fall when passing G.722 calls between Eyebeam and a Polycom hard phone.
I downloaded the program and took it with me on a business trip the following week. Upon initial installation I found that the program overwrote the version that I had been issued by ZipDX. I suppose this makes sense as both were in the v1.5 branch. However, the license key that ZipDX had provided would not enable the new release. I contacted Counterpath and they very quickly provided me a license key to enable the new release.
For about the past week I’ve been making a lot of use of the Polycom C100 in conjunction with a copy of Eyebeam provided by ZipDX. The C100 is a great little USB speakerphone device. It was one of the first devices from Polycom the supported wideband audio, providing that you have a similarly capable soft phone client.
I must admit that mine is the C100S model which is designed to work with the Skype client, although there are models that are not client specific. As a practical matter the only functions that are client specific involve the use of the five buttons on the device. The buttons support volume up, volume down, place a call, bring the soft phone client to the foreground and mic mute.