I’ve been a customer of GotoMeeting for many years. I’ve used the service largely as a means to gain remote access to customers systems for the purpose of remote maintenance and diagnostics. I was driven to its use by the ABC group of stations, whose corporate network is seriously locked down. Since then my employer has become an avid user of their GotoAssist product, which is actually better suited to our activities.
We have also used GotoMeeting for its more traditional purpose of making online presentations. Since our staff are distributed around the US and UK it’s been a handy platform for giving presentations. At $50/mo the cost/benefit balance of the service is very good. It lets use do more while travelling less, which is a win/win combination.
Early in our use of GotoMeeting we tried to use the voice conferencing facet of the service. However, at that time we found it wanting. Call quality was extremely variable, never very good. Thus we adopted the habit of using GotoMeeting for the presentation/desktop sharing, but a separate conference bridge to handle voice calls.
Dr. Linden collected a nice stable of facts in making his points regarding the use of G.722. It’s simply old and less than optimal for use over IP networks. It’s not as bandwidth efficient as many of the new codecs, resulting is lower call quality for a given data-rate. He points to a 2007 study of ITU standard wideband codecs that is quite clear that G.722 is back-of-the-pack from a pure performance perspective.
The post is a great collection of information and he is absolutely correct in making all of his points. But I think that there may be more to it than the argument he lays out, strong though it may be.
There are few things that have improved my personal quality of life as much as Citrix®GotoMeeting® service. Before I signed up for GotoMeeting®, way back in 2004, I was spending a lot more time on airplanes visiting customer sites to troubleshoot problems. These days most problems we can troubleshoot remotely. It’s both faster and less costly.
As GotoMeeting® has evolved they tied in an audio conferencing service, presumably a partner that provided the service through their own facilities. I tried using this a couple of times but the call quality was not great. It seemed typical of some of the lesser free conference services. So for the longest time we used a separate conference bridge, even though GotoMeeting® offered an attached service.
Global IP Solutions, the people behind the codec package that helped bring Skype to prominence, has recently launched a blog. Amongst their first entries they decided to weigh in with a response to my recent rant about soft phones.
I appreciate their perspective about G.722. It’s old, and there are a number of codecs better suited to IP networks. I have used both Skype and Gizmo5 for some time and appreciate that they can provide outstanding call quality between like end-points.
However, in my daily activities I still need hardware phones. And so when considering a soft phone I need interoperability with my hardware phones. At the moment that means G.722 if I want to enjoy the benefits of wideband audio.
Perhaps one day we might enjoy using iSac to make calls to & from a fabulous hard phone. But not today.