Earlier this month we spent a week in Canada visiting with family. This was the first trip back to my homeland since we switched to Mint Mobile for our phones, and I certainly learned a few things along the way.
It simply did not occur to me that I should look into exactly how Mint Mobile would work in Canada before departing. It turns out that roaming in Canada is possible, but requires that you log into the web portal and enable International Roaming, which involves adding funds specifically to cover services used while abroad.
When our flight from Houston landed in Toronto I was able to use put my laptop on airport Wi-Fi and add International Roaming Credit. After a short while it appeared that I could send SMS, and incoming calls rang through to the phone, but I could not make calls. Any attempt to dial out was immediately disconnected.
Since we had a two-hour layover in Toronto, I engaged with Mint support via their web-based chat tool. Their support staffer was nice enough. They said they were dealing with multiple sessions at a time, so to be patient if there was a delay in their responding to any messages.
They offered some guidance, but none that seemed to resolve the trouble. We ran out of time and had to board our next flight without any real insight into why we didn’t have service.