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The Comcast Twins Are Idiots

Comcast SMC RouterNPR’s Marketplace recently had a nice interview with the CEO of Comcast. Part of that interview referenced the companies problem with a poor reputation for customer service. That brought to mind our own experience with the company, past and ongoing.

As I’ve mentioned on numerous occasions, we rely upon Comcast Business Class internet access as our primary means of internet connectivity. While I’d love to have a greater diversity of alternatives, Comcast is the best that we can do around Houston for home office users.

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Prescribing The Ideal Bluetooth Headset For A Small Office

Recently someone found this site while hunting around for insight about the ideal headset for their small office. Not finding exactly the answer they were looking for they emailed me the following note.

I came across your blog and I love it. I run a digital agency from my home office in Manhattan, and I’m looking for a high quality over-the-head boom mic bluetooth headset to use on my late-model Android phone for client calls. Despite all my research, I can’t seem to find a really good high quality boom mic bluetooth headset. I purely want to use this in my home office, as do several of my freelancers who also work from home. Any suggestions? Cost isn’t the issue, quality is what I care about most.

Thank you,

Zachary

Well, Zachary, thanks for the kind words. I can see that we share a common belief that it’s worth the effort to communicate well. I share your frustration with respect to the kind of tool that you’ve been seeking. The solution isn’t obvious, but I can offer you some guidance nonetheless.

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Skype’s Desktop API Lives On For Now

Skype & DevicesEarlier this year Skype announced to developers that its Desktop API was going to be killed off at the end of 2013. This is an old API exposed a number of the applications internals for use by third-party developers. It was originally offered back 2004 when building an eco-system as an important strategic move for the company.

As a practical matter, within my sphere of activity, the loss of this API basically meant that any hardware that accessed the Skype client would cease to work correctly. That includes products like the Polycom C100S USB speakerphone and the Logitech Conference Cam BCC950 as both of these devices accessed the Skype client to control hook state via the “call control buttons.”

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