Now that Enterprise Connect 2012 has concluded Dave Michels poses a recurring question; The DeskPhone – Friend or Foe? Dave adds his observations of who makes the argument for the demise of the desk phone, noting quite correctly that each has their own horse in that race.
I find that the future of the desk phone should be considered in an application context. Soft phones are more appropriate in some roles than others. For example, in a call center soft phones are a compelling solution, saving money and adding flexibility in integration with call handling systems. Not that such integration is beyond the scope of hard phones, but it costs more in where hard phones are involved.
Every company will bring different sensibilities to such considerations. In the case of what I consider to be my beat, the home office, it may come down to personal preference. Myself I still generally prefer to use a desk phone, and being that I only need one or two, I don’t see any merit in buying cheap hardware.