Graves On SOHO Technology

In recent weeks there has been a long running thread over at the DSL Reports VoIP forum. It revolves around differences in the menus on the handsets the ship as part of a Gigaset C610A IP SIP/DECT phone system vs C610H expansion handset.

The menus on the handset show or hide certain options depending upon how the handset was intended to be delivered. It might deliver as part of a C610A IP system, in which case the menu option to “Select Services” is shown. The handset may be configured to deliver as part of a Gigaset C610A-L410 combination. Since that system is not IP-capable the “Select Services” menu is not shown on the handset.

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Some weeks ago Gigaset sent me a a couple of their newer US offerings to try. The first of these that I’ve unboxed is the new C610A Cordless DECT phone with the L410 Hands-free Clip.

Unlike the various Gigaset systems I’ve considered in the past, the C610A is not an IP-capable system. It sports just one old school analog line interface. Normally I wouldn’t even trouble myself to take such a phone out of the box.

The C610A itself is a pretty basic phone. The DECT base includes voicemail capability, with a small speaker on the base so that you can listen to voice messages at the base even if the handset is elsewhere. The VM system can also be used to record a call in progress.

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Earlier this week Bill left a comment asking for a recommendation about a phone and cordless headset combination. His requirements seem quite sensible and he expresses some frustration with his existing gear. His situation seems one that could be very common, so I thought it worth highlighting before trying to make some recommendations.

Here’s his comment in full:

Sorry for bringing back an old thread – but am hoping you might have some advice. I am a home office worker & spend a lot of time on the phone with colleagues & customers. I’m not using a speakerphone – but I am currently using a Plantronics S12 headset & Panasonic KX-TSC11 phone connected to an OBi110 for both POTS and VOIP capability. The audio quality is just “ok”, and the S12 creates an annoying hum when I raise the microphone volume.

I would like to upgrade to a better (binaural, over the head, no little buds sticking into my ear) headset, preferably DECT to enable me to stand and move about a bit while on calls (is DECT a safe bet for call quality & consistency?). Also it would be convenient to have a built-in answering machine if the quality is very good.

The *paramount* concern is that my voice quality sound loud & clear to callers. I would also like the devices to be wideband-capable (realizing this only affects VOIP).

Do you have any suggestions for a phone/headset combination for this scenario? Thanks very much in advance!

Bill’s existing gear bears examination. With just a few minutes of Googling I found that the Panasonic KX-TSC11 is a very basic analog phone. They’re available for around $45 and have only one analog POTS connection. Panasonic refers to it as an “Integrated Telephone System” which seems a bit puzzling to me. It’s a bit like calling a pen a “fully manual correspondence creation system.” It’s an entry-level analog phone.

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Our friends at Gigaset are continuing to promote their wares to a broad audience, this time with a contest offering their DX800A desk phone. The DX800A has been available in Europe for a year or more, but has yet to be released in North America. It’s release is anticipated at the coming CES show in January 2012.

The Gigaset DX800A is a desk phone that incorporates a DECT base, supporting a number of cordless handsets. It’s HDVoice capable supporting G.722 audio over SIP.

It also supports the use of wideband audio over its built-in Bluetooth radio. I tried it using my Plantronics Voyager Pro UC while at CES last year.

Ok, perhaps “Barbarians” is not the correct term, especially since we like both our current Fedex and UPS delivery drivers. This list summarizes the project that added an intercom to our front gate.

• Part 1: Get That Will You Dear? A Phone For The Door Or Gate
• Part 2: An Analog Phone For our Front Gate
• Part 3: An Analog Phone For our Front Gate: Done Deal!

To be able to communicate with the delivery person at the gate has been a tremendous convenience. In fact, in the past few weeks I’ve not made the far-too-familiar trek down to the local Fedex Office location to pickup a missed delivery.

While I ordered the DoorBell Fone back in August the fact of our extreme Houston summer kept me from completing the installation. The buried wire run out to our gate was broken and there was just no way I was going to bury a new wire in 100+ degree heat. This past weekend I was able to find the time and temperature to complete the installation.

The largest task was to completely replace the wiring from the central closet in our house out to the gate. I replaced the old-skool solid copper pair with a length of Cat-5 cable. Using Cat-5 is a bit of future-proofing. It means that I can change to a POE-powered network device at the gate without replacing the cable again.

For the moment I’m using only one pair from the Cat-5 wiring, connecting the DoorBell Fone remote unit to the controller in the wiring closet. The total cable length is about 80 feet.

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