Graves On SOHO Technology

In recent weeks there has been a long running thread over at the DSL Reports VoIP forum. It revolves around differences in the menus on the handsets the ship as part of a Gigaset C610A IP SIP/DECT phone system vs C610H expansion handset.

The menus on the handset show or hide certain options depending upon how the handset was intended to be delivered. It might deliver as part of a C610A IP system, in which case the menu option to “Select Services” is shown. The handset may be configured to deliver as part of a Gigaset C610A-L410 combination. Since that system is not IP-capable the “Select Services” menu is not shown on the handset.

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It’s truly a bloggers dream when readers are very engaged. When someone goes to the trouble of leaving a comment, especially asking a question, I always try to provide a response.

Some questions seem to leap beyond the confines of the comment trail on the post that inspired them. This was the case when BillH left a comment after my post on the case for using a headset in the home office.

Bill’s situation provided an array of questions. Some of his concerns may be unique, but most seemed like they might impact anyone. There were so many possible solutions to be considered.

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As you may already know, I believe that a headset is an important part of a sound strategy for effective communications in the home office. In fact, I’ve used a number or cordless headsets around my home office. Most of them, like the Plantronics Savi Go and Voyager Pro UC, were Bluetooth devices that were used in two roles; in the office and with a mobile phone. This meant that in the office they were used in conjunction with a soft phone on my desktop PC.

Over time I found that I really preferred to use the wonderful dedicated SIP phone that occupied the other corner of my desk. None of my existing headsets worked with my Polycom Soundpoint IP650 or VVX-1500, the two phones that have dominated my desktop the past few years.

To gain some insight I decided to poll a few knowledgeable people about their preferred headsets. Some of their responses referenced companies and products that were known to me, but one reply was completely unexpected…Sennheiser!

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There was time, not that long ago, when I thought that an OpenPeak tablet would surely be in my future. Based in South Florida, OpenPeak was the company behind both of Verizon’s Home Hub offerings. I suspect that they’re the force behind their soon to be launched  home automation offer as well.

The OpenPeak product line initially had a significant telephony component. While basically a tablet offer, the line included a DECT/CATiq base and cordless handsets OEM’d from Gigaset. They had a nice looking executive desk phone as well.

I had thought that OpenPeak might be the first to make an impact in the enterprise desk phone space using Android. Or perhaps they would get some traction in the high-end hotel niche? They seemed to be out in front of the pack. Cloud Telecomputers “Glass” product has yet to see an delivery, even after being seen on demo at Astricon 2010.

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This past week I made a quick trip to Las Vegas. The vast majority of people in Vegas were attending CES 2011. My time there was short. My primary reason for the trip was to attend the HDVoice Summit organised by Dan Berninger. That meeting was held in a suite at the Aria Hotel where are array of HDVoice, capable products were on display, including the latest Gigaset offerings.

Gigaset issue a press release detailing the new product offerings. As expected they were launching a couple of new desk phones aimed squarely at SOHO & SMB applications. At the HDVoice Summit there was a DX800A setup and connected to David Frankel’s ZipDX wideband conference bridge.

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Introduced in early 2009, the Gigaset SL78H is the top-of-the-line cordless handset that they offer in North America.

Like the C59H and S79H, the SL78H is only being offered as an expansion handset with respect to the IP-capable A580IP and S675IP systems. You may see it offered as part of the SL780 or SL785, but these are not IP-capable systems.

As I’ve moved up the product range there has been a natural progression in features and physical attributes. Each better model builds logically upon the previous, but adds certain improvements in hardware or software.

At the top of the range the SL78H is physically a very different device. To start, it’s heavy. Unlike the prior models there is a lot of metal in the SL78H. Even the keypad itself has a brushed-metallic finish.

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